Terms of Service

Effective Date: June 4, 2026  |  Last Updated: June 4, 2026

1. Acceptance of Terms

Welcome to Chuys ("Company," "we," "us," or "our"). These Terms of Service ("Terms," "Agreement") constitute a legally binding contract between you ("User," "Customer," or "you") and Chuys, governing your access to and use of the website located at chuys-meal.top (the "Website") and all related food ordering, delivery, and dining services offered through our platform (collectively, the "Services").

By accessing, browsing, registering on, or using any portion of our Website or Services, you acknowledge that:

• You have read, understood, and agree to be bound by these Terms;
• You are at least 18 years of age, or if you are a minor, you have obtained verifiable parental or guardian consent;
• You have the legal capacity and authority to enter into this binding agreement;
• You will comply with all applicable federal, state, and local laws and regulations in connection with your use of our Services.

If you are using our Services on behalf of a business entity, organization, or any other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, and the term "you" shall refer to both you individually and the entity you represent.

Your continued use of our Website or Services following any modification to these Terms constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.

2. Description of Services

Chuys is a food service business operating in the United States. Through our Website at chuys-meal.top, we offer a range of food-related services, which may include but are not limited to:

• Online Food Ordering: Browse our menu and place orders for food items and beverages directly through our Website;
• Delivery Services: Arrangement or facilitation of food delivery to addresses within our designated service areas;
• Pickup/Takeout Orders: Placement of advance orders for in-person pickup at our designated location(s);
• Menu Information: Access to detailed information regarding our food offerings, including descriptions, pricing, allergen information, and nutritional content where available;
• Account Management: Creation and maintenance of personal user accounts to streamline future orders, track order history, and manage preferences;
• Promotional Offers: Access to special deals, discount codes, loyalty programs, and promotional campaigns at our discretion;
• Customer Support: Communication channels to assist with inquiries, complaints, and feedback related to our food and services.

We reserve the right, at our sole discretion, to modify, suspend, expand, restrict, or discontinue any aspect of our Services at any time without prior notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of Services.

Availability of specific menu items, delivery zones, operating hours, and pricing may vary and are subject to change. Information presented on our Website is provided for general informational purposes and may not always reflect real-time availability.

3. User Accounts and Registration

Certain features of our Website and Services may require you to create a user account. When registering for an account, you agree to:

• Provide accurate, current, complete, and truthful information during the registration process;
• Maintain and promptly update your account information to keep it accurate and current;
• Maintain the confidentiality of your account credentials, including your username and password;
• Accept full responsibility for all activities that occur under your account;
• Immediately notify us at [email protected] if you suspect any unauthorized access to or use of your account.

We reserve the right to suspend or terminate any account that we reasonably believe contains false, inaccurate, or outdated information, or that has been used in violation of these Terms. You may not create multiple accounts to circumvent restrictions, access suspended privileges, or otherwise abuse our platform.

You acknowledge that your account is personal to you and may not be transferred, sold, or assigned to any other person or entity without our express prior written consent.

4. User Obligations and Prohibited Activities

As a condition of your access to and use of our Services, you agree to use the Website and Services only for lawful purposes and in accordance with these Terms. You agree that you will not:

4.1 General Prohibited Conduct

• Use the Website or Services in any manner that violates any applicable federal, state, or local laws or regulations;
• Engage in any fraudulent, deceptive, or misleading activity, including placing fake or unauthorized orders;
• Impersonate any person or entity, including our employees, representatives, or other users;
• Provide false, inaccurate, or misleading information at any stage of your interaction with our Services;
• Engage in any conduct that restricts or inhibits anyone's use or enjoyment of the Website or Services;
• Use the Services for any commercial purpose without our prior written authorization.

4.2 Technical Prohibited Conduct

• Attempt to gain unauthorized access to any portion of the Website, other accounts, computer systems, or networks connected to our Services;
• Use any automated means, such as bots, scrapers, spiders, or crawlers, to access, monitor, or copy any content from our Website without our express written permission;
• Introduce any viruses, Trojan horses, worms, malware, ransomware, or other harmful or malicious code into our systems;
• Interfere with or disrupt the integrity or performance of the Website or servers or networks connected to it;
• Attempt to reverse-engineer, decompile, disassemble, or derive the source code of any part of our Website or software;
• Circumvent, disable, or otherwise interfere with security-related features of the Website.

4.3 Content-Related Prohibited Conduct

• Post, transmit, or distribute any content that is unlawful, harmful, threatening, abusive, harassing, defamatory, obscene, or otherwise objectionable;
• Submit false, misleading, or malicious reviews or feedback about our food, services, or personnel;
• Use our platform to send unsolicited commercial communications (spam).

Violation of these prohibitions may result in immediate suspension or termination of your account and access to our Services, and may expose you to civil and/or criminal liability under applicable law.

5. Ordering, Payment, and Pricing

5.1 Order Placement

When you place an order through our Website, you are making an offer to purchase the selected food items at the stated price. We reserve the right to accept or reject any order at our sole discretion. An order is confirmed only upon our express confirmation, which will be communicated to you via email, SMS, or through the Website interface.

You are responsible for ensuring that all order details, including delivery address, contact information, and item specifications (such as modifications or allergy requirements), are accurate before submission. We cannot guarantee the ability to modify or cancel an order once it has been accepted and confirmed.

5.2 Pricing

All prices listed on our Website are in United States Dollars (USD) and are inclusive of applicable taxes unless otherwise stated. Prices are subject to change at any time without prior notice. Delivery fees, service charges, and any applicable taxes will be clearly displayed before you complete your order.

In the event of a pricing error on our Website, we reserve the right to cancel affected orders and issue a full refund. We will notify you promptly in such circumstances.

5.3 Payment Methods

We accept various forms of payment as indicated on our Website at the time of checkout. By submitting your payment information, you represent and warrant that:

• You are authorized to use the payment method provided;
• The payment information you provide is accurate and complete;
• You authorize us to charge the applicable fees to your designated payment method.

All payment transactions are processed through secure third-party payment processors. We do not store complete payment card information on our servers. Your use of third-party payment services is also subject to their respective terms and conditions.

5.4 Refunds and Cancellations

Refund and cancellation policies are outlined in our separate Refund Policy, which is incorporated herein by reference. Generally, due to the perishable nature of food products, refunds or credits may be issued at our discretion in cases of incorrect orders, quality issues, or delivery failures attributable to our operations. We reserve the right to offer a replacement order, account credit, or monetary refund as appropriate.

6. Intellectual Property Rights

6.1 Our Intellectual Property

The Website and all of its content, features, and functionality — including but not limited to text, graphics, logos, images, photographs, audio clips, video clips, data compilations, software, and the overall design and layout — are owned by Chuys, its licensors, or other providers of such material, and are protected by United States copyright, trademark, trade secret, patent, and other applicable intellectual property laws.

Our trademarks, service marks, trade names, logos, and branding elements may not be used in connection with any product or service without our prior express written permission. Any unauthorized use may constitute infringement and give rise to legal liability.

6.2 Limited License to Users

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Website and Services solely for your personal, non-commercial purposes. This license does not include the right to:

• Reproduce, distribute, publicly display, or create derivative works from any content on our Website;
• Use any data mining, robots, or similar data gathering and extraction tools;
• Commercially exploit any portion of our Website or its content without our written consent.

Any rights not expressly granted in these Terms are reserved by Chuys.

6.3 User-Submitted Content

If you submit any content to our Website, such as reviews, feedback, suggestions, photos, or comments ("User Content"), you grant us a worldwide, non-exclusive, royalty-free, perpetual, irrevocable, sublicensable, and transferable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such User Content for any purpose, including marketing and promotion.

You represent and warrant that your User Content does not infringe any third-party rights, and you agree to indemnify us against any claims arising from your User Content.

7. Food Safety, Allergens, and Dietary Information

We take food safety seriously and make reasonable efforts to maintain accurate menu information, including allergen disclosures and ingredient details. However, our food is prepared in a kitchen environment where cross-contamination with common allergens — including but not limited to nuts, gluten, dairy, eggs, shellfish, and soy — may occur.

If you have a food allergy, dietary restriction, or medical condition that requires strict dietary management, you are strongly encouraged to contact us directly at [email protected] before placing an order to obtain the most current and specific allergen information.

We do not accept liability for adverse reactions resulting from undisclosed allergens in circumstances where we have made reasonable disclosures and taken standard precautions. Customers with severe allergies or medical dietary requirements assume personal responsibility for their ordering decisions.

8. Disclaimers — Services Provided "As Is"

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, OUR WEBSITE AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

CHUYS EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT;
• WARRANTIES THAT THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS;
• WARRANTIES REGARDING THE ACCURACY, COMPLETENESS, RELIABILITY, TIMELINESS, OR QUALITY OF ANY CONTENT, INFORMATION, OR SERVICES PROVIDED THROUGH THE WEBSITE;
• WARRANTIES REGARDING THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF OUR SERVICES.

Some jurisdictions do not allow the exclusion of implied warranties or limitations on applicable statutory rights, so some or all of the above exclusions may not apply to you. In such cases, the disclaimers shall apply to the maximum extent permitted by applicable law.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE FEDERAL AND STATE LAW, INCLUDING LAWS OF THE UNITED STATES, IN NO EVENT SHALL CHUYS, ITS OWNERS, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, SERVICE PROVIDERS, SUBCONTRACTORS, OR SUPPLIERS BE LIABLE FOR ANY:

• INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES;
• LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITIES, GOODWILL, OR ANTICIPATED SAVINGS;
• PERSONAL INJURY OR PROPERTY DAMAGE ARISING FROM YOUR USE OF OR INABILITY TO USE OUR SERVICES;
• UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA;
• ANY OTHER MATTER RELATING TO THE SERVICES;

WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN JURISDICTIONS WHERE SUCH LIMITATIONS ARE PERMITTED, OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF OUR SERVICES SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT PAID BY YOU TO US IN THE THREE (3) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS (USD $100.00).

SOME STATES DO NOT ALLOW CERTAIN LIMITATIONS OF LIABILITY, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY IN THOSE JURISDICTIONS.

10. Indemnification

You agree to defend, indemnify, and hold harmless Chuys and its owners, officers, directors, employees, agents, affiliates, licensors, and service providers from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms or any applicable law or regulation;
• Your use or misuse of our Website or Services;
• Your User Content or any content you submit, post, or transmit through the Website;
• Your violation of any third-party rights, including intellectual property rights or privacy rights;
• Any fraudulent activity conducted through your account or using your credentials;
• Any dispute between you and a third party in connection with your use of our Services.

We reserve the right, at our own expense, to assume the exclusive defense and control of any matter subject to indemnification by you, in which event you agree to cooperate with us in asserting any available defenses.

11. Third-Party Links and Services

Our Website may contain links to third-party websites, services, or resources that are not owned or controlled by Chuys. These links are provided solely for your convenience and informational purposes. We do not endorse, sponsor, or assume any responsibility for the content, policies, practices, or services of any third-party websites.

Your interactions with third-party websites and services are governed by their respective terms of service and privacy policies. We encourage you to review such policies carefully. We shall have no liability for any damages or losses arising from your access to or use of third-party websites or services.

12. Privacy Policy

Your use of our Website and Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Our Privacy Policy describes how we collect, use, store, and share your personal information in compliance with applicable federal and state privacy laws, including the Federal Trade Commission Act (FTC Act) and, where applicable, the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) for California residents.

By using our Services, you consent to the data practices described in our Privacy Policy. We encourage you to read our Privacy Policy carefully at chuys-meal.top.

13. Governing Law and Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the United States of America and the applicable state laws where Chuys operates, without giving effect to any choice or conflict of law provision or rule.

Subject to the Dispute Resolution section below, you agree that any legal action or proceeding arising out of or relating to these Terms or your use of our Services shall be brought exclusively in the federal or state courts of competent jurisdiction located in the United States. You hereby irrevocably submit to the personal jurisdiction and venue of such courts and waive any objection to the laying of venue or the exercise of jurisdiction over you.

We make no representation that our Website or Services are appropriate or available for use in locations outside the United States. If you access our Services from outside the United States, you do so at your own risk and are responsible for compliance with local laws.

14. Dispute Resolution

14.1 Informal Resolution

Before initiating any formal legal proceeding, you agree to first contact us at [email protected] and provide a written description of your dispute, the relief you are seeking, and your contact information. We will attempt to resolve the dispute through good-faith negotiations within thirty (30) days of receipt of your notice. If we are unable to resolve the dispute informally within that period, either party may proceed with the formal dispute resolution process described below.

14.2 Binding Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS AND MAY SIGNIFICANTLY LIMIT YOUR ABILITY TO LITIGATE IN COURT.

Except as set forth below, if informal resolution is unsuccessful, any dispute, controversy, or claim arising out of or relating to these Terms, their breach, termination, or validity, or your use of our Services shall be resolved by final and binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Consumer Arbitration Rules, or such other arbitration body as may be mutually agreed upon. The arbitration shall be conducted in the English language.

The arbitrator's award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction. Each party shall bear its own costs and attorney's fees unless the arbitrator determines that such fees are appropriate to award under applicable law.

14.3 Class Action Waiver

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS, WHETHER IN ARBITRATION OR COURT, WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. YOU HEREBY WAIVE YOUR RIGHT TO PARTICIPATE IN ANY CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION AGAINST CHUYS.

14.4 Exceptions to Arbitration

Notwithstanding the above, either party may seek emergency injunctive or other equitable relief in a court of competent jurisdiction to protect intellectual property rights or confidential information pending arbitration. Small claims court actions that qualify under applicable rules are also exempt from arbitration.

15. Compliance with Consumer Protection Laws

We are committed to complying with all applicable consumer protection laws in the United States, including but not limited to:

• The Federal Trade Commission Act (15 U.S.C. § 45 et seq.) — prohibiting unfair or deceptive acts and practices in commerce;
• The Food, Drug, and Cosmetic Act (21 U.S.C. § 301 et seq.) — governing food safety and labeling standards;
• The Electronic Communications Privacy Act — governing electronic communications and data;
• State consumer protection statutes applicable in the state(s) where we operate and where our customers are located;
• The California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) — to the extent applicable to our California customers.

16. Term and Termination

16.1 Term

These Terms shall remain in full force and effect for as long as you access or use our Website or Services, or maintain an account with us.

16.2 Termination by You

You may terminate your agreement to these Terms at any time by discontinuing your use of our Website and Services and, if applicable, by deleting or requesting the deletion of your user account by contacting us at [email protected].

16.3 Termination by Us

We reserve the right, at our sole discretion, to suspend, restrict, or terminate your access to our Website and Services, with or without notice, for any reason, including but not limited to:

• Violation of these Terms or any applicable law;
• Conduct that we reasonably believe is harmful to other users, third parties, or our business;
• Extended periods of inactivity on your account;
• Fraudulent activity or misuse of our platform.

16.4 Effect of Termination

Upon termination of your access to our Services, all rights and licenses granted to you under these Terms shall immediately cease. Any provisions of these Terms that by their nature should survive termination — including but not limited to Intellectual Property Rights, Indemnification, Limitation of Liability, Disclaimers, Governing Law, and Dispute Resolution — shall continue in full force and effect.

17. Changes to These Terms

We reserve the right to revise, modify, or update these Terms at any time at our sole discretion. When we make material changes to these Terms, we will notify you by:

• Updating the "Last Updated" date at the top of this page;
• Posting a prominent notice on our Website;
• Sending an email notification to the address associated with your account (if applicable).

Your continued use of our Website or Services after the effective date of any changes constitutes your acceptance of the updated Terms. If you do not agree to the revised Terms, you must immediately discontinue your use of our Services.

We encourage you to review these Terms periodically to stay informed of any updates. The most current version of these Terms will always be available on our Website at chuys-meal.top.

18. Severability

If any provision, clause, or portion of these Terms is found to be invalid, illegal, unenforceable, or in conflict with any applicable law by a court of competent jurisdiction or an arbitrator, such provision shall be deemed modified to the minimum extent necessary to make it enforceable, or if it cannot be so modified, it shall be severed from these Terms entirely.

The remaining provisions of these Terms shall continue in full force and effect, and shall be construed and interpreted as if the severed or modified provision was never a part of these Terms. The invalidity or unenforceability of any provision in one jurisdiction shall not affect the validity or enforceability of such provision in any other jurisdiction.

19. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices, policies, or guidelines published by us on the Website, constitute the entire agreement between you and Chuys regarding your use of our Website and Services. This Agreement supersedes all prior and contemporaneous agreements, understandings, representations, and warranties, whether written or oral, relating to the subject matter hereof.

No waiver by us of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition, or a waiver of any other term or condition. Any failure on our part to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

20. Force Majeure

We shall not be liable for any delay or failure to perform our obligations under these Terms resulting from circumstances beyond our reasonable control, including but not limited to: acts of God, natural disasters, earthquakes, fires, floods, pandemics, epidemics, government actions, war, civil unrest, terrorism, labor disputes, strikes, utility failures, internet outages, or third-party service provider failures. In such circumstances, we will make reasonable efforts to notify you and resume normal operations as soon as practicable.

21. No Waiver

Our failure or delay in exercising any right, power, or privilege under these Terms shall not operate as a waiver of such right, power, or privilege. Any single or partial exercise of any right, power, or privilege shall not preclude any other or future exercise of any other right, power, or privilege. The rights and remedies provided in these Terms are cumulative and not exclusive of any other rights or remedies that may be available to us at law or in equity.

22. Assignment

You may not assign, transfer, delegate, or sublicense your rights or obligations under these Terms to any third party without our prior written consent. Any purported assignment in violation of this provision shall be null and void. We may freely assign or transfer our rights and obligations under these Terms, in whole or in part, without restriction, including in connection with a merger, acquisition, sale of assets, or by operation of law. These Terms shall be binding upon and inure to the benefit of the parties and their respective permitted successors and assigns.

23. Electronic Communications

By using our Website and Services, you consent to receiving electronic communications from us, including emails, push notifications, and in-Website messages. You agree that any notices, agreements, disclosures, or other communications we send to you electronically satisfy any legal requirement that such communications be in writing, to the fullest extent permitted by applicable law, including the Electronic Signatures in Global and National Commerce Act (E-SIGN Act).

24. Contact Information

If you have any questions, concerns, complaints, or inquiries regarding these Terms of Service, your rights under applicable law, or your use of our Services, please do not hesitate to contact us using the information below: