Privacy Policy

Welcome to Chuys ("we," "us," "our," or "the Company"). We operate the website chuys-meal.top and provide food-related services to our customers across the United States. We are deeply committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place orders, or interact with our services in any way.

Please read this Privacy Policy carefully. If you disagree with its terms, please discontinue use of our website immediately. This policy applies to all information collected through our website (chuys-meal.top), as well as any related services, sales, marketing, or events.

By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you have any questions or concerns, please contact us at [email protected].

1. Information We Collect

We collect information that you voluntarily provide to us, information that is automatically collected when you use our services, and information from third-party sources. The categories of personal information we may collect include the following:

1.1 Personal Information You Provide Directly

When you register an account, place a food order, subscribe to our newsletter, participate in promotions, contact our customer service team, or otherwise interact with our website, you may provide us with the following categories of personal information:

• Identification Information: Full name, username, and profile picture.
• Contact Information: Email address, phone number, mailing address, and delivery address.
• Account Credentials: Password and security questions (stored in encrypted form).
• Payment Information: Credit card numbers, debit card numbers, billing address, and other financial information. Note that payment card details are processed by our secure third-party payment processors and are not stored on our servers.
• Order Information: Details of food items ordered, special dietary preferences or restrictions, delivery instructions, and order history.
• Communications: Messages, feedback, complaints, or inquiries you send to us via email or contact forms.
• Marketing Preferences: Your preferences regarding receiving marketing communications from us.

1.2 Automatically Collected Information

When you visit our website chuys-meal.top, certain information is collected automatically through cookies, web beacons, pixel tags, and similar tracking technologies. This information includes:

• Device Information: IP address, device type, operating system version, browser type and version, device identifiers, and hardware model.
• Usage Data: Pages viewed, links clicked, time spent on pages, referring URLs, search queries on our website, and navigation paths.
• Location Data: General geographic location based on your IP address. If you grant permission, we may also collect more precise location information from your mobile device.
• Log Data: Server logs that record your activity on our website, including access times, error reports, and performance metrics.
• Cookie Data: Information stored in cookies on your browser that helps us recognize you, remember your preferences, and improve your experience. See Section 7 for more details on cookies.

1.3 Information from Third Parties

We may receive information about you from third parties, including:

• Social Media Platforms: If you choose to log in or register using a social media account (such as Facebook or Google), we may receive basic profile information from that platform, including your name, email address, and profile photo.
• Payment Processors: Transaction confirmation data and fraud prevention information from payment service providers.
• Analytics Providers: Aggregated and anonymized data from analytics service providers to help us understand how users interact with our website.
• Delivery Partners: Order fulfillment status updates and delivery confirmation details from third-party delivery partners.
• Marketing Partners: Information from co-marketing partners or advertising networks that helps us understand campaign effectiveness.

2. How We Use Your Information

We use the personal information we collect for a variety of legitimate business purposes. Specifically, we may use your information to:

2.1 Provide and Manage Our Services

• Process your food orders and facilitate payment transactions.
• Create and maintain your user account.
• Coordinate delivery of your orders to the address you provide.
• Respond to your requests, questions, and customer service inquiries.
• Send order confirmations, receipts, and status updates.
• Handle returns, refunds, or complaints in accordance with our policies.

2.2 Analytics and Service Improvement

• Analyze usage patterns, website traffic, and user behavior to improve our website and service offerings.
• Conduct internal research and development to enhance our food products, menu options, and user experience.
• Monitor and diagnose technical problems, bugs, and website performance issues.
• Test new features and functionalities before general release.

2.3 Marketing and Promotional Communications

• Send you promotional emails, newsletters, special offers, discounts, and information about new menu items — provided you have given consent or we have a legitimate interest in doing so.
• Display personalized advertisements on our website and on third-party platforms based on your browsing behavior and purchase history.
• Conduct surveys, contests, or sweepstakes in which you may choose to participate.
• Measure the effectiveness of our marketing campaigns.

You may opt out of receiving marketing communications at any time by clicking the "unsubscribe" link in any marketing email, by logging into your account and updating your preferences, or by contacting us at [email protected]. Please note that even if you opt out of marketing communications, we may still send you transactional or service-related messages (such as order confirmations).

2.4 Legal Compliance and Safety

• Comply with applicable federal and state laws and regulations, including the California Consumer Privacy Act (CCPA/CPRA), the Federal Trade Commission Act (FTC Act), and other applicable U.S. laws.
• Respond to lawful requests from government authorities, courts, or law enforcement agencies.
• Protect the rights, property, and safety of Chuys, our customers, employees, and the public.
• Detect, prevent, and investigate fraud, security breaches, and other potentially illegal or prohibited activities.
• Enforce our Terms of Service and other agreements.

3. Sharing Your Information with Third Parties

We do not sell your personal information to third parties for monetary compensation. However, we may share your information with the following categories of recipients under the following circumstances:

3.1 Service Providers and Business Partners

We share your personal information with trusted third-party service providers who perform services on our behalf, including:

All service providers are required to maintain the confidentiality and security of your personal information and are prohibited from using it for any purpose other than providing the contracted services to us.

3.2 Legal Requirements and Government Requests

We may disclose your personal information if we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or other lawful government request.
• Protect and defend the rights or property of Chuys.
• Prevent or investigate possible wrongdoing in connection with our services.
• Protect the personal safety of users of our services or the public.
• Respond to an emergency that we believe in good faith requires disclosure.

3.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

3.4 With Your Consent

We may share your personal information with other third parties with your explicit consent or at your direction.

4. Data Security

We take the security of your personal information seriously and implement a variety of technical, administrative, and physical safeguards to protect your data from unauthorized access, use, disclosure, alteration, or destruction.

4.1 Security Measures We Employ

• Encryption: All data transmitted between your browser and our website is encrypted using Secure Socket Layer (SSL) / Transport Layer Security (TLS) protocols. Sensitive data such as passwords is stored using industry-standard hashing algorithms.
• Access Controls: Access to personal information is restricted to authorized personnel who have a legitimate business need to access it. All employees with access to personal data are subject to confidentiality obligations.
• Firewalls and Intrusion Detection: We deploy network firewalls, intrusion detection systems, and monitoring tools to detect and respond to security threats in real time.
• Regular Security Audits: We conduct periodic security assessments and vulnerability testing to identify and remediate potential weaknesses in our systems.
• Payment Security: We comply with Payment Card Industry Data Security Standards (PCI DSS) for handling cardholder data. We use third-party payment processors who are PCI DSS certified.
• Data Minimization: We collect only the minimum amount of personal information necessary to provide our services.

4.2 Breach Notification

Despite our best efforts, no method of data transmission or storage can be guaranteed to be 100% secure. In the event of a data breach that affects your personal information, we will notify you in accordance with applicable U.S. state data breach notification laws. We will provide notification without unreasonable delay, and where required, within the timeframes mandated by applicable law.

5. Your Rights and Choices

Depending on your location within the United States, you may have certain rights with respect to your personal information. We are committed to honoring these rights in accordance with applicable law.

5.1 Rights for California Residents (CCPA/CPRA)

If you are a resident of California, you have the following rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

• Right to Know: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources from which we collected it, the purposes for which we use it, and the categories of third parties with whom we share it.
• Right to Delete: You have the right to request that we delete the personal information we have collected from you, subject to certain exceptions.
• Right to Correct: You have the right to request that we correct inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale or Sharing: Although we do not sell personal information for monetary compensation, if we engage in "sharing" for cross-context behavioral advertising purposes, you have the right to opt out.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use of your sensitive personal information to purposes necessary to provide the services you requested.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge you different prices, or provide a different level of quality of goods or services because you exercised your rights.

5.2 General Privacy Rights (All Users)

Regardless of your state of residence, we provide all users with the following rights:

• Right of Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we correct any inaccurate or incomplete personal information.
• Right to Deletion: You may request that we delete your personal information, subject to our legal obligations to retain certain data.
• Right to Data Portability: You may request that we provide your personal information in a structured, commonly used, machine-readable format.
• Right to Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.
• Right to Object to Marketing: You may opt out of direct marketing communications at any time.

5.3 How to Exercise Your Rights

To exercise any of the rights described above, please submit a verifiable consumer request by:

• Emailing us at: [email protected]
• Visiting our website: chuys-meal.top

We will respond to your request within 45 days of receipt. We may need to verify your identity before processing your request. We may deny certain requests if we are legally permitted or required to do so, or if we cannot verify your identity.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

6.1 Retention Periods

After the applicable retention period expires, we will securely delete or anonymize your personal information so that it can no longer be associated with you. If deletion is not immediately possible (for example, because data is stored in backup archives), we will store your information securely and isolate it from any further processing until deletion is possible.

7. Cookie Policy

Our website chuys-meal.top uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and deliver personalized content and advertising.

7.1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They allow the website to recognize your device, remember your preferences, and collect information about how you use the website. Cookies may be "session" cookies (deleted when you close your browser) or "persistent" cookies (which remain on your device for a set period of time).

7.2 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the operation of our website, enabling core functions such as account login, shopping cart functionality, and secure checkout. These cannot be disabled.
• Performance and Analytics Cookies: Collect information about how visitors use our website, such as pages visited and errors encountered, to help us improve performance and user experience.
• Functionality Cookies: Remember your preferences and settings (such as language preferences and delivery address) to provide a more personalized experience.
• Marketing and Advertising Cookies: Track your browsing habits to deliver targeted advertisements relevant to your interests on our website and third-party platforms.

7.3 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most web browsers allow you to refuse or delete cookies. However, please note that disabling certain cookies may affect the functionality of our website. For more detailed information about our cookie practices and how to manage your preferences, please refer to our full Cookie Policy available on our website at chuys-meal.top.

8. Children's Privacy

In compliance with the Children's Online Privacy Protection Act (COPPA), we do not intentionally collect, use, or disclose personal information from children under the age of 13 without verifiable parental consent. Furthermore, our services are not directed at individuals under the age of 18, and by using our website, you represent and warrant that you are at least 18 years of age.

If you are a parent or guardian and you believe your child under the age of 18 has provided us with personal information without your consent, please contact us immediately at [email protected]. If we become aware that we have inadvertently collected personal information from a child under 18, we will take prompt steps to delete that information from our records.

9. International Data Transfers

Chuys is based in the United States, and all data collection and processing activities described in this Privacy Policy primarily take place within the United States. However, some of our third-party service providers may be located in or operate from jurisdictions outside the United States. If we transfer your personal information to recipients in other countries, we will do so in compliance with applicable data protection laws.

When transferring personal data outside of the United States, we implement appropriate safeguards, which may include:

• Requiring contractual protections through data processing agreements with our service providers.
• Ensuring that service providers in other countries implement security measures that are at least equivalent to those applied in the United States.
• Relying on any applicable adequacy decisions or equivalent legal mechanisms under U.S. law.

Please note that if you access our website from outside the United States, your personal information will be transferred to and processed in the United States, where data protection laws may differ from those in your country. By using our website, you consent to this transfer and processing.

10. Third-Party Websites and Links

Our website may contain links to third-party websites, plugins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy practices. We encourage you to read the privacy policy of every website you visit when you leave our website.

This Privacy Policy does not apply to information collected by:

• Any third party, including through any application or content that may link to or be accessible from or through our website.
• Social media platforms, even where we have a presence on those platforms.
• Third-party payment processors, delivery partners, or advertising platforms.

11. Your California Privacy Rights — "Shine the Light" Law

Under California Civil Code Section 1798.83, also known as California's "Shine the Light" law, California residents who have an established business relationship with us may request information once a year about whether we have disclosed personal information to any third parties for their direct marketing purposes.

If you are a California resident and would like to make this request, please send your written request to us at [email protected] with the subject line "Shine the Light Request." Please include your name, mailing address, and email address in your request. We will respond within 30 days.

12. Do Not Track Signals

Some web browsers and devices allow users to enable "Do Not Track" (DNT) signals. Currently, there is no universally agreed-upon standard for how websites should respond to DNT signals. As a result, our website does not currently respond to DNT signals. However, you may use the cookie management tools and opt-out mechanisms described in Section 7 above to limit certain types of tracking on our website.

13. Legal Basis for Processing (FTC Act Compliance)

As a business operating in the United States, our data practices are governed by the Federal Trade Commission Act (FTC Act), which prohibits unfair or deceptive practices in commerce. We are committed to processing your personal information fairly and transparently, and we only engage in data practices that are consistent with reasonable consumer expectations.

Our processing of your personal information is based on one or more of the following legal grounds:

• Performance of a Contract: Processing your order and delivering our food services to you requires the use of your personal information.
• Your Consent: Where you have given explicit consent to receive marketing communications or to the use of non-essential cookies.
• Legitimate Business Interests: We process certain data to operate our business effectively, improve our services, prevent fraud, and ensure the security of our website.
• Legal Obligation: Where we are required to process your data to comply with applicable federal and state laws.

14. How to File a Complaint

If you have concerns about how we handle your personal information and you are not satisfied with our response to your inquiry, you have the right to file a complaint with the appropriate authorities.

14.1 Contact Us First

We encourage you to contact us directly in the first instance, as we are committed to resolving privacy concerns promptly and fairly:

We will acknowledge receipt of your complaint within 5 business days and aim to resolve your concern within 30 days.

14.2 Regulatory Complaints

If you are not satisfied with our response, you may file a complaint with the following authorities:

• Federal Trade Commission (FTC): The FTC handles complaints about unfair or deceptive business practices, including privacy violations.
  Website: www.ftc.gov
  Phone: 1-877-FTC-HELP (1-877-382-4357)
• California Attorney General's Office (for California residents): California residents may file complaints regarding violations of the CCPA/CPRA with the California Privacy Protection Agency (CPPA).
  Website: cppa.ca.gov
• State Attorney General: Depending on your state of residence, you may also file a complaint with your state's Attorney General office regarding data privacy violations.

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time and for any reason. When we make material changes to this policy, we will notify you by:

• Posting the updated Privacy Policy on our website at chuys-meal.top with a revised "Last Updated" date at the top of this page.
• Sending an email notification to the email address associated with your account (where applicable and for material changes).
• Displaying a prominent notice on our website homepage.

Your continued use of our website and services after any changes to this Privacy Policy become effective will constitute your acknowledgment and acceptance of the revised policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please do not hesitate to contact us through any of the following methods:

We will make every effort to respond to your privacy inquiries and requests in a timely and transparent manner. Our goal is to ensure that your experience with Chuys is not only delicious but also safe, transparent, and fully respectful of your privacy rights.